Upon receiving payment, orders are shipped the next business day from our processing center in Southern California. Our preferred carriers are the United States Postal Service (USPS) and FedEx. If you wish to have an order shipped to a PO Box, you must select a USPS shipping method, as FedEx does not deliver to PO Boxes. USPS shipping must be selected for orders shipping to Alaska, Hawaii, Puerto Rico or other US protectorates and territories.
FREE USPS Shipping
For Free USPS Shipping your order must total at least $15 and you must select the FREE USPS Shipping button at checkout. Under our FREE SHIPPING policy, orders weighing 13oz or less will automatically be shipped USPS First Class Mail while orders weighing more than 13oz will automatically be shipped USPS Priority Mail. The Free USPS Shipping option does not guarantee that your order will be shipped Priority Mail as there must be enough items in your shopping cart to reach a total weight that is greater than the 13oz maximum weight limit for us to ship a package via USPS First Class Mail. To guarantee that your order is shipped expedited you must select an expedited shipping method. FedEx and other expedited shipping options can be selected at checkout and will incur a shipping charge.
100% SATISFACTION GUARANTEE
Our skin care products are backed by a 30-Day NO HASSLE MONEY BACK GUARANTEE. If for any reason within the first 30 days of receiving your order you are not fully satisfied and wish to return one or all of the items you purchased simply ship the item(s) to the address below for a FULL REFUND. Once your item(s) are received we will process the return and issue your refund, INCLUDING the shipping charges you paid to returned the item(s) to us! It’s that simple.
ADDRESS FOR SHIPPING RETURNS:
Bolm Skin Care
774 Mays Blvd, Ste 10350
Incline Village, NV 89451
Requests for cancelling an order must be received before your order ships. Oftentimes an order will ship the same business day shortly after the order is submitted, so please be prompt to call us at (855) 856-3473 to cancel your order for an immediate refund. If your order has already shipped and you would still like to cancel the order you will need to wait until the order is delivered to your address and then ship the order back to us. The shipping charges you pay to return the order will also be refunded. We apologize for any inconvenience this policy may cause you, and please understand that we have not successfully rerouted many packages back to us.
ADD-ONS & ADJUSTMENTS
If you need assistance with an order that has been submitted on our website (such as an address correction) please call us immediately at (855) 856-3473. We apologize for the inconvenience, but we are not able to accept any requests for changes to products or additions to submitted orders. Please review your cart carefully for order accuracy prior to submitting your order.